Information
Local Delivery
Showroom & Workshop Pickup in .............
You are welcome to collect your gemstone from our showroom and workshop in ………. While there, you can explore our workshop at no additional cost.
Meeting Point Pickup in Colombo
Alternatively, we offer a meeting point pickup service in Colombo for your convenience.
Hotel Delivery Service
If you are staying at a hotel in and around Colombo, Galle, Bentota, or Hikkaduwa, we are pleased to provide complimentary delivery to your hotel.
Island-wide Doorstep Delivery
We also offer complimentary doorstep delivery anywhere in Sri Lanka, ensuring your gemstone reaches you safely and conveniently.
Choose the option that best suits your preferences, and we look forward to ensuring a seamless experience for you.
Payment Method
We accept a variety of major credit cards, including VISA, MasterCard, Union Pay, American Express (AMEX), UNIPAY, and nearly all other leading credit cards.
For those who prefer bank transactions, we provide the option for bank deposits or transfers.
International Delivery
We dispatch all gemstones from Sri Lanka using EMS Postal Express Service. Our worldwide shipping service is provided free of charge for all gemstone orders originating from Sri Lanka. Here are some key details regarding our shipping process:
Timely Dispatch
We aim to ship all items within 24 hours of receiving full payment.
Tracking Information
Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the progress of your shipment.
Estimated Delivery Time
The standard shipping timeframe for delivery is estimated to be within 14 to 20 days.
Expedited Shipping Option
If you require expedited delivery within 2 to 7 days, we offer the option to use FedEx. However, please note that this service incurs an additional cost of $100.
We prioritize the safe and timely delivery of your gemstone order. If you have any specific shipping preferences or inquiries, please feel free to contact us.
Payment Method
Bank deposits or transfers.
Returns & Refunds
If you wish to return an item purchased from us, we are pleased to facilitate an exchange for a product in fully resalable condition. To initiate a return:
- The item should be returned within 10 days of the original purchase.
- Ensure the product is in its original, undamaged packaging and accompanied by the invoice.
- If the returned product does not meet the resalable condition criteria, we reserve the right to refuse the exchange.
If you prefer to exchange the product for another item, please contact us via phone or email at your earliest convenience. For the exchange process:
- The product must be in its original, undamaged packaging and accompanied by the invoice.
If you wish to exchange or cancel your order, kindly reach out to us on our hotline. Please note that any applicable delivery charges for returns and exchanges will be communicated to you via email or directly to your phone.
We value your satisfaction and are committed to providing a smooth and transparent exchange process. If you have any questions or require further assistance, feel free to contact us.
Authorized Certificates
We furnish a GIA Authorized Laboratory Certificate with every gemstone purchase. This certificate contains documented data obtained to the best of our abilities using the techniques and equipment available at the time of assessment. To meet customer preferences, we offer the option to send certificates, cards, and books upon request.
Key details about our certification process:
- Our certificates are authorized by the Gemological Institute of America (GIA), ensuring credibility and adherence to industry standards.
- The information presented in the certificate is based on the best available means of assessment and reflects the characteristics of the gemstone.
- Certificates, cards, and books are dispatched according to customer preferences. If you wish to receive these documents, please inform us.
- All our certificates, cards, and books are certified by a standard laboratory, guaranteeing the authenticity and accuracy of the provided information.
We are dedicated to providing transparent and reliable documentation for our gemstones. Should you have any inquiries or specific requests regarding certification, feel free to reach out to us.